RETURNS & REFUNDS
Shipping Policy
Learn how we handle returns, refunds, and replacements —
fast, transparent, and designed to make every experience
stress-free.
At timberbrandsusa.com, our goal is to provide clear, reliable, and timely delivery for all orders placed on our website. This Shipping Policy outlines our shipping regions, delivery timeframes, handling procedures, tracking options, and customer responsibilities.
Shipping Regions
For shipping purposes, regions are defined as:
- U.S. Mainland (contiguous United States)
- Non-U.S. Mainland destinations, including Alaska, Hawaii, U.S. territories, and international locations
Shipping Costs
U.S. Mainland(ContiguousUnitedStates)
We offer free standard shipping on all U.S. mainland orders. There are no minimum order requirements and no
hidden fees.
Non-U.S. Mainland & International Orders
We provide a flat $25 shipping rate for all orders shipped outside of the U.S. mainland, including Alaska, Hawaii, U.S. territories, and international destinations.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer and are not included
in the shipping charge.
If any optional expedited shipping methods are offered in the future, those may incur additional charges. Any
such costs will be clearly presented at checkout before payment.
Order Processing & Handling Time
-Orders placed on business days (Monday–Friday) will begin processing the same day when possible.
- Orders placed on weekends or US public holidays will be processed the next business day.
- Standard handling time: 2–3 business days.
Delivery & Transit Time
After processing, your order will be shipped using a trusted carrier.
Estimated transit time for U.S. Mainland Standard Shipping: 3–4 business days
Total estimated delivery time (processing + transit): 4–6 business days
Delivery timelines for non-U.S. mainland and international orders vary by destination and carrier.
Delivery timelines are estimates and may vary due to carrier delays, customs processing, peak periods, or
unforeseen circumstances. All timeframes are calculated in business days (Monday–Friday).
Order Tracking
Once your order has shipped, a tracking number will be sent to your email. You may use this number to monitor
your delivery progress via the carrier’s tracking service..
If you do not receive tracking details within 48 hours after dispatch, please contact us at:
Email: Info@timberbrandsusa.com
Phone: +1 214 326 0130
Shipping Restrictions
We ship to residential and commercial addresses.
- PO Box delivery is supported where permitted by the selected carrier.
Failed Delivery & Returned Parcels
If a parcel is returned to us due to: - an incorrect or incomplete delivery address - failure to collect from a pickup location - refusal of delivery we will contact you to arrange reshipment. Reshipment fees (if applicable) will be the customer’s responsibility. Refunds for returned orders will exclude any additional shipping expenses incurred.
Damaged, Lost, or Missing Packages
If your package is lost or arrives damaged, please notify us within 7 days of delivery (or expected delivery) so we can assist with a resolution or claim with the carrier. We may request: - order number - photos of damage - delivery confirmation We will work with you to resolve the issue as quickly as possible.
Customer Support
If you have questions regarding shipping or delivery, please contact us: Email: Info@timberbrandsusa.com Phone:+1 214 326 0130 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Central Time)
Policy Acceptance
By placing an order on timberbrandsusa.com, you acknowledge and agree to the terms outlined in this Shipping Policy.