Shipping & delivery.

Rates & destinations

We ship within the United States and internationally. Your delivery address determines the standard shipping rate.

Any customs duties, taxes, or import fees are the customer’s responsibility and are not included in the shipping charge.

If an optional expedited shipping service is offered, its additional cost will be shown at checkout before payment.

Delivery addresses

We ship to residential and commercial addresses. P.O. Box delivery is supported where permitted by the selected carrier.

Production & delivery

Allow time for both stages. Processing takes place before your shipment enters the carrier’s delivery network.

Orders placed on business days begin processing the same day when possible. Orders placed on weekends or U.S. public holidays begin processing the next business day. Business days are Monday through Friday, excluding U.S. public holidays.

Transit times to Alaska, Hawaii, U.S. territories, and international destinations vary by carrier and destination. All delivery estimates may be affected by carrier delays, customs processing, peak periods, or other circumstances.

Track your order

We email your tracking number when your order ships. Follow the carrier’s tracking link to check shipment progress and delivery updates.

If you have not received tracking details within 48 hours after dispatch, contact our team with your order number.

Get help with tracking.

Delivery issues

Damaged, lost, or missing packages

Please notify us within 7 calendar days of delivery if your package arrives damaged. For a lost or missing package, contact us within 7 calendar days of the expected delivery date. We will work with you on a resolution or carrier claim.

To help us review the shipment, we may request:

• Your order number.
• Photos of any damage.
• Delivery confirmation or tracking information.

Report a delivery problem.

Returned or undeliverable parcels

If a parcel is returned because of an incorrect or incomplete address, an uncollected pickup, or refusal of delivery, we will contact you to arrange reshipment.

Any applicable reshipment fees are the customer’s responsibility. A parcel being returned to us does not automatically make the order eligible for a refund. If a refund is approved under our Returns & Refunds policy, it excludes additional shipping expenses incurred.

Returns & product concerns

Custom engraved and personalized products are non-returnable and non-refundable unless they have a manufacturing defect. For return eligibility, refunds, or a product defect, see our Returns & Refunds and Product Warranty pages, or contact our team. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.