Limited product warranty.

30-day limited warranty

Timber Brands LLC provides this limited warranty for products purchased directly from timberbrandsusa.com. Coverage lasts 30 calendar days from the date of delivery.

The warranty covers manufacturing defects present at the time of delivery, including defects in:

• Materials.
• Workmanship.
• Assembly.

If you believe your product has a covered defect, contact us within the 30-day warranty period using the claim instructions below.

Purchased from another seller?

For products purchased through a retailer or another third-party seller, contact the original seller first for its return and warranty process.

Custom engraved products

These items are made specifically for your order. A change of mind, a design preference, or a spelling or artwork error in the details you supplied does not qualify as a manufacturing defect.

Manufacturing defects in custom products are covered by this limited warranty. An engraving error caused by Timber Brands, where the engraving does not match the personalization supplied in your order, is reviewed as a workmanship issue.

Please send your order number and clear photos so we can review the issue. Approved claims follow the replacement and refund terms below.

Natural materials & exclusions

Natural differences are expected

Wood and bamboo have their own grain, color, texture, and patterns. Normal variations and minor natural surface characteristics are not manufacturing defects.

Changes caused by humidity, temperature, moisture exposure, normal play, or aging are not manufacturing defects.

What this limited warranty does not cover

• Normal wear and tear from use or play.
• Damage caused by misuse, abuse, or neglect.
• Damage caused by improper handling or storage, moisture exposure, or use outside the product’s intended purpose.
• Cosmetic changes that do not affect functionality.
• Damage caused by alterations, coloring, customization, or modifications made after delivery.
• Customer-supplied personalization errors or changes in preference after production.

If you are unsure whether a concern is a natural variation or a defect, send our team a photo for review.

How to submit a warranty claim

1. 1

   Contact our team

   Use Customer Help or email sales@timberbrandsusa.com within 30 calendar days of delivery.

2. 2

   Share the details

   Include your order number or proof of purchase, a description of the issue, and clear photos showing the affected product and defect. For an engraving concern, include a readable photo of the engraving.

3. 3

   Follow the next steps

   Our team will review your request and respond within 2–3 business days. We may request more information or ask to inspect the item. Please wait for authorization and return instructions before sending a product back.

Replacement & resolution

If we confirm a covered manufacturing defect, we will replace the defective item. If a replacement is unavailable, we will issue a refund.

We may request the item for inspection before completing the claim. Our team will provide instructions and confirm the resolution after evaluation.

Any shipping arrangements for an approved warranty claim will be explained by our team and handled in accordance with applicable consumer law.

Approved refunds are issued to the original payment method. See our Returns & Refunds page for refund processing information.

Delivery issues & returns

If your order arrives damaged, incorrect, or incomplete, notify us within 7 calendar days of delivery. For a lost or undelivered package, contact us within 7 calendar days of the expected delivery date.

We will review delivery problems through our Shipping & Delivery and Returns & Refunds processes.

Your rights

This limited warranty gives you specific legal rights. You may also have other rights that vary by state or country.

Nothing in this warranty limits any statutory consumer rights or remedies that cannot be excluded under applicable law.