PRIVACY POLICY

Learn how Timber Brands collects and protects
your personal information when you shop or
browse timberbrandsusa.com.

PRIVACY POLICY

Learn how Timber Brands collects and protects your personal information when you shop or browse timberbrandsusa.com.

We collect various types of personal information to provide and improve our services. This includes your name, shipping address, billing address, payment information, email address, and phone number. If you create an account, we collect your login credentials, order history, and saved preferences. We also collect uploaded artwork and custom design files you provide. Our systems automatically collect technical information such as your IP address, browser type, device ID, operating system, and referring site. We use cookies and other tracking technologies to gather data on browsing behavior, cart activity, and analytics insights.

We use your data to fulfill orders, deliver products, and provide customer support. Your information helps us customize and enhance your shopping experience and enables us to send promotional messages if you’ve opted in. We also use your data for analyzing website usage trends, improving our services, maintaining legal compliance, and preventing fraudulent activity.

We process your personal data based on one or more of the following: your consent, the need to fulfill a contract, compliance with legal obligations, and our legitimate interests in operating and improving our services.

We share personal information with trusted service providers to process payments, manage shipping logistics, send communications, analyze ad performance, and maintain cloud hosting infrastructure. These partners operate under strict data protection agreements. While we do not sell your data, some services involve cross-border data transfers, which are conducted using lawful safeguards.

Our site may contain links to third-party websites such as Pinterest, YouTube, and partner sites. We do not control the privacy practices of these websites and recommend reviewing their privacy policies before sharing any personal information.

To improve functionality and user experience, we use cookies, tracking pixels, tags, and related technologies. These tools store your preferences, support secure operations, analyze performance, and enable relevant ads when permitted. You can manage or withdraw your consent through our cookie banner or browser settings.

We store your data on encrypted servers and limit access to authorized personnel. Our company employs technical, administrative, and physical security measures to protect your information. We retain data only as long as necessary for business or legal purposes.

We retain personal information only for as long as needed to fulfill the purposes for which it was collected, including order fulfillment, legal compliance, accounting, and support. Uploaded design files are retained for no longer than 12 months after order completion unless otherwise required by law.

Depending on your location, you may have the right to access, correct, delete, or transfer your personal information. You may also withdraw consent or object to certain types of data processing. In states like California, Virginia, and others, you may opt out of targeted advertising and the sale of personal data.

If you are located in the EU or other regions with data protection laws, you may have additional rights, including:
— The right to access the personal data we hold about you
— The right to request correction, deletion, or restriction of your data
— The right to object to processing
— The right to data portability
— The right to lodge a complaint with your local data protection authority

Our website is not intended for children under 13, and we do not knowingly collect information from minors.

If you access our services from outside the United States, you consent to your data being transferred to and processed in the United States or other jurisdictions where we or our partners operate.

When we transfer personal data outside the EU or EEA, we do so under appropriate safeguards, including standard contractual clauses approved by the European Commission or other legally valid mechanisms.

Residents of California, Virginia, Colorado, Connecticut, and Utah may have specific rights regarding their data. These include the right to access, delete, or correct information, opt out of sales or targeted ads, and be free from discrimination for exercising these rights. To invoke these rights, please contact us via the information below.

We may update this policy from time to time. Any changes will be noted by updating the “Last Updated” date. If
changes are substantial, we will notify users through the site or email.

To request access or clarification regarding this policy, contact us at: support@timberbrandsusa.com