RETURNS & REFUNDS

MADE SIMPLE

Learn how we handle returns, refunds, and replacements —
fast, transparent, and designed to make every experience
stress-free.

RETURNS & REFUNDS MADE SIMPLE

Learn how we handle returns, refunds, and replacements — fast, transparent, and designed to make every experience
stress-free.

Custom Orders: Engraved and personalized items are non-returnable unless artwork is defective.
Standard Products: Non-custom items may be returned within 30 days of delivery.
Condition: Items must be unused and in original packaging

Timeline: Contact us within 48 hours of delivery.
Details Needed: Include photos and a brief description of the issue.
Resolution: We’ll quickly resolve the issue via refund, credit, or replacement.

Step 1: Email support@timberbrandsusa.com with your order number and reason for return.
Step 2: Attach photos if the item was damaged or incorrect.
Step 3: Our team will issue a return authorization and next steps.

Processing: Approved refunds will be issued to your original payment method.
Timing: Most refunds appear within 5–7 business days.
Confirmation: You’ll receive an email once your refund is processed.

Contact Support: Use the Contact Page to reach us directly.
View Help Articles: Visit the FAQ Page  for more information.

How Returns & Refunds Work at Timber Brands

Timber Brands is committed to making your experience stress-free. Our return policy supports fast resolutions for damaged,
incorrect, or eligible non-custom items. While custom and engraved bricks are non-returnable unless defective, our team is here
to help with every order. Learn how to return your product, get a refund, or request a replacement below.

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FREQUENTLY ASKED QUESTIONS ABOUT TIMBER BRANDS’
RETURN POLICY & CUSTOM ENGRAVED BRICKS

Custom or personalized items are non-returnable unless the product arrives damaged or the engraving is incorrect. If your artwork is defective, please contact us within 48 hours for resolution.

Non-custom items must be returned within 30 days of delivery. Returned products must be unused and in their original packaging.

Email support@timberbrandsusa.com with your order number and reason. If the item was damaged or incorrect, include photos. Our team will provide a return authorization and next steps.

Once approved, refunds are typically issued within 5–7 business days to your original payment method. We’ll email you once the refund has been processed.

If your engraving is incorrect due to our error, we’ll remake and replace it at no cost. Just contact support@timberbrandsusa.com with a photo within 48 hours of delivery.

Yes, returned products must be unused and in their original packaging to be eligible for a refund.