At timberbrandsusa.com, we stand behind the craftsmanship of our products. Each item is made using natural materials and inspected prior to shipment. This warranty outlines our commitment to addressing manufacturing defects while setting clear expectations for natural wooden products.

Limited Warranty Coverage

Timber Brands offers a 30-Day Limited Warranty from the date of delivery for products purchased directly from
timberbrandsusa.com.

This warranty covers manufacturing defects present at the time of delivery, including defects in:

• Materials

• Workmanship

• Assembly

If a product is determined to be defective within this period, Timber Brands will, at its discretion:

• Replace the defective item, or

• Issue a refund if a replacement is not available

Natural Materials Disclaimer

Our products are crafted from real wood, bamboo, and other natural materials. As a result:

• Variations in color, grain, texture, or pattern are normal and expected

• Minor natural characteristics or surface variations are not considered defects

• Changes caused by environmental factors such as humidity, temperature, moisture exposure, normal play,
  or aging are not defects

These characteristics are inherent to natural materials and are not considered manufacturing defects.

What Is Not Covered

This warranty does not cover:

• Normal wear and tear from use or play

• Damage caused by misuse, abuse, or neglect

• Damage resulting from improper handling, storage, moisture exposure, or use outside intended play

• Cosmetic changes that do not affect functionality

• Damage resulting from alterations, customization, or modifications made after delivery

• Products purchased through authorized retailers or third-party sellers are subject to the return and warranty policies of the original seller. Timber Brands may require customers to contact the retailer directly for resolution.

Customized Products

Many Timber Brands products are custom-made or personalized, including laser-engraved items created
specifically based on customer-provided details.

Because these products are customized:

• They are non-returnable and non-refundable for reasons such as preference changes, spelling errors
  provided by the customer, or design approval after production

• Customers are responsible for verifying all personalization details before placing an order

However, customized products are still covered under this warranty if they arrive with a manufacturing
defect, engraving error caused by Timber Brands, or damage incurred during production or shipment.

Warranty Claim Process

To submit a warranty claim, please contact us at:

Email: info@timberbrandsusa.com

Please include:

• Order number or proof of purchase

• Description of the issue

• Clear photos or videos showing the defect

Our team will review all warranty requests and respond within 2–3 business days.

Replacement & Resolution

If a claim is approved:

• We may request the return of the defective item for inspection

• Replacement or refund will be issued after evaluation

• Shipping for approved warranty replacements will be handled in accordance with applicable
  consumer laws

Legal Rights

This warranty gives you specific legal rights, and you may also have other rights that vary by state or country.
Nothing in this policy limits your statutory consumer rights under applicable law.

Contact Information

CompanyName: Timber Brands LLC
Email: info@timberbrandsusa.com
Phone: +1 214 326 0130

Business Address:
1900 Preston Rd. Ste 267-101
Plano, TX 75093
United States