TIMBER BRANDS FAQS

Find answers to key questions about our FSC-certified wooden
bricks — materials, engraving, shipping, and sustainability from start
to finish.

TIMBER BRANDS FAQS

Find answers to key questions about our FSC-certified wooden bricks — materials, engraving, shipping, and sustainability from start to finish.

PRODUCT & CUSTOMIZATION

Our bricks are crafted from FSC-certified, solid wood — a natural material with no chemicals or additives added. Durable, beautiful, and 100% plastic-free.

Yes. They’re engineered to connect with leading plastic brick brands and minifigures for expanded building potential.
Standard 2×4 Brick (also used for earrings and keychains) 2×2 Plus Brick (oversized, compatible with larger brand blocks) 2×4 Plus Brick (larger version of our 2×4 with high visual impact).

Yes! Upload your design using our 3D preview tool. You’ll see exactly how it will appear before purchase.

Each brick is sold in minimum sets of 5 with the same design per set. For multiple designs, place a separate upload and order for each design.

No need. The 3D preview on our site is your final visual proof.

By default, we engrave one side. Contact us to discuss double-sided options.

Yes — we can mix designs, but it requires a custom quote. Please contact us to discuss your project, and we’ll help you set up a custom order.

A little moisture is fine, but do not soak or submerge them. Prolonged water exposure can cause natural wood to swell and affect brick performance. Wipe clean with a dry or slightly damp cloth.

ARTWORK & FILES

Preferred: SVG, PDF, AI, EPS Also accepted: PNG, JPG (300+ PPI, high-contrast black-on-white).
It will be laser-etched in a deep brown tone. In the digital preview, it appears burgundy for visibility.
Font size: 6 pt Line thickness: 1 pt Solid elements: 0.08″ min White space: 0.09″ min.
Yes — as long as it meets resolution and contrast standards.

Yes! Log into your account or contact us to reorder previously engraved designs.

SHIPPING & FULFILLMENT

Engraving and fulfillment take 2–3 business days.

Yes, ground shipping is free on all U.S. mainland orders.
Yes. Both expedited and international options are available at checkout.

Sustainable packaging. Gift-ready and recyclable.

Yes — rush production is available upon request. Please contact us before placing your order so we can confirm availability and provide a custom quote based on your timeline and order size.

Yes, we ship to P.O. Boxes via USPS. Please ensure your address is formatted correctly at checkout to avoid delays.
Yes — we offer gift-ready, sustainable packaging, and you can include a custom gift message during checkout. Just add your message in the order notes.

CHANGES, RETURNS & ISSUES

Yes — if engraving hasn’t started. Contact us right away.

We’ll review your upload. If issues arise, we’ll contact you before engraving.

Custom products are not returnable unless artwork is defective. Standard products: 30-day return.

Contact us within 48 hours of delivery. We’ll make it right.

BULK, PARTNERSHIPS & AFFILIATES

Yes. We offer volume discounts for schools, companies, and events. Contact us for a quote.

Yes — approved wholesale partners can resell our products, including custom-engraved items. However, resale under third-party branding or using our name without permission is not allowed. Contact us for wholesale or cobranded opportunities.

Yes! Content creators, educators, and eco influencers are welcome to earn with us. Apply here 

SAFETY & SUSTAINABILITY

Yes. Our bricks are made from natural solid wood with no chemicals or additives and engraved with laser-only processes. Tested to meet U.S. toy safety standards.

FSC-Certified Wood Zero Plastic Made in the U.S.A. 1% for the Planet Partner Zero-Waste, Low-Energy Production.