Payment policy.

Accepted payment methods.

We accept the following payment methods for online purchases:

Credit & debit cards

Visa, Mastercard, American Express, and Discover.

Digital wallets

Apple Pay and Google Pay.

PayPal

Pay using the PayPal option at checkout.

The options shown at checkout are the methods available for your purchase. Wallet availability can depend on your device, browser, and wallet setup.

Currency, taxes & charges.

Website prices are in U.S. dollars (USD). Checkout shows your order total, including applicable sales tax and shipping charges, before you pay. Timber Brands does not add payment surcharges.

International purchases

Destination-country customs duties, import taxes, and related fees are the customer’s responsibility and are not included in the checkout total.

If your payment account uses another currency, ask your payment provider about conversion rates and any charges before ordering.

See our shipping and delivery policy for destination and shipping information.

Payment & order confirmation.

Payments are subject to authorization by your card issuer or payment provider. After successful processing, we send a confirmation to the email address entered at checkout. Keep this email as your receipt.

Before completing your order

• Check your email address, billing details, and delivery address.
• Review your selected products, quantities, and order total.
• For custom engraving, carefully review spelling, artwork, and the design you are submitting.

If your confirmation has not arrived, check your spam or junk folder. If you still cannot find it, contact our team with the name and email address used at checkout.

Questions about a payment?

If your payment is declined

Check that your payment details and billing address are correct. Your card issuer or payment provider can explain an authorization decline. You can also choose another available payment method at checkout.

If you are unsure whether an order went through

If you see a transaction on your account but have no order confirmation, contact us before placing the same order again so we can check the order status.

If you need help with a charge

Send us your order number, if available, the transaction date and amount, and a short description of the issue. For a checkout error, include the error message or a screenshot with payment details hidden.

Refunds & custom orders.

Changes of mind, customer-supplied spelling or artwork errors, and design preferences do not qualify for a custom-product refund.

For eligibility, authorization, and approved refund processing, see our returns and refunds policy. Manufacturing defects are reviewed under our 30-day limited product warranty.

These policies do not limit consumer rights that cannot be excluded under applicable law.